Privacy Policy
Last updated: April 14, 2026
1. Introduction
Prime Broker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully. By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register for an account or use our services:
- Full name and date of birth
- Email address and phone number
- Residential address
- Government-issued identification documents (for KYC verification)
- Financial information including bank account details and transaction history
- Employment information and source of funds
2.2 Automatically Collected Information
When you access the Service, we may automatically collect:
- Device information (type, operating system, browser type)
- IP address and geolocation data
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
- Log data and access times
3. How We Use Your Information
We use the collected information for the following purposes:
- Account Management: To create and manage your account, verify your identity, and provide customer support.
- Service Delivery: To process transactions, manage your portfolio, and provide the core functionality of the platform.
- Compliance: To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
- Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
- Communication: To send you important updates, security alerts, and support messages.
- Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of our Service.
- Marketing: To send promotional communications with your consent. You may opt out at any time.
4. How We Share Your Information
We may share your personal information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Safety and Security: To protect the rights, property, or safety of Prime Broker, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- With Your Consent: When you have given us explicit permission to share your information.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest (SSL/TLS)
- Secure storage of passwords using industry-standard hashing algorithms
- Two-factor authentication (2FA) for account access
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Monitoring for suspicious activity and unauthorized access attempts
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use include:
- Essential Cookies: Required for the platform to function properly, such as session management and authentication.
- Analytical Cookies: Help us understand how users interact with our platform to improve performance.
- Functional Cookies: Remember your preferences and settings for a personalized experience.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Portability: Request your data in a structured, commonly used, machine-readable format.
- Objection: Object to the processing of your personal data for certain purposes.
- Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at support@primebroker.co.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Continued use of the Service after any modifications constitutes your acknowledgment and consent to the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: